Four Effective Tools To Manage Diversity Issues for Prospective Clients:

Purpose:  The primary purpose of this document is to provide prospective clients with four major strategies or tools to manage differences or diversity issues in the workplace.

Introductory Comments:
Snowell Consulting Inc. has built an an extensive history and reputation for designing and facilitating diversity training initiatives to clients within the City of Philadelphia, Philadelphia suburbs, and lastly along the east coast of the United States.

Listed below are four primary ways Snowell Consulting Inc. has assisted clients with managing diversity issues: 1. Diversity training workshops, 2. Team Building (Training)Sessions, 3. Mediation Services, 4. Executive and Professional Coaching Services.

1. Diversity Training Workshops

Diversity Training can be an effective training intervention for small and large groups when Snowell Consulting Inc.:

• Customizes training material in the form of a participant or facilitator guide to reflect the needs, problems, and concerns of our clients.
• Presents diversity, practical tips and advice in a non-threatening manner so that the participants walk away from this type of learning opportunity feeling empowered and connecting better with each other.
• Offers training content that involves case studies, diversity assessments, role-plays, dynamic discussions, and shows participants how to utilize and apply the information learned on a daily basis at work.

 Return and Rewards to Prospective Clients:

• The primary return or reward to prospective clients after Snowell Consulting Inc. facilitates a diversity training workshop is that employees and managers have clearer expectations about the appropriate behaviors and actions that foster valuing differences within the workplace along with practical tips to resolve diversity conflicts within the workplace. 
  

 

2. Team Building (Training) Workshops:

Snowell Consulting Inc. has also established an excellent reputation with assisting and helping clients who are dealing with complex diversity issues by offering team building, training sessions.

 Purpose of the Team Building Sessions:

• The primary purpose of the team building session is to address very specific issues confronting a small group where the disagreements are usually due to personality differences, communication issues, racial or cultural differences or work performance issues.

Preliminary work Before Team Building Sessions:

• In order to conduct team building sessions, Snowell Consulting Inc. typically has a discussion with clients before delivering the team building workshop so that the training material can be customized to meet the clients' needs and so that clients know exactly the content and talking points to be mentioned in the team building sessions.  

3. Mediation Services

Snowell Consulting Inc. has also been successful at managing diversity issues by helping and assisting clients to resolve diversity issues within the workplace by conducting mediation services.

Deciding Upon Mediation Services:

• Mediation services should be utilized when clients have a clear understanding about the primary problems and conflicts that exist between two or more employees within the workplace.

• It is important to note that mediation as an intervention is not utilized by Snowell Consulting Inc. as a group intervention, but solely as an inter-personal intervention.

Preliminary Work Before Beginning Mediation Sessions:

• Before starting mediation sessions, Snowell Consulting Inc. will ask that clients clearly identify the employees to participate in the mediation sessions as well as the issues and problems to be discussed during the mediation session.  

4. Executive and Professional Coaching Services

The fourth and last primary service that Snowell Consulting Inc. offers to clients facing diversity issues within their organization involves executive and professional coaching.

When To Utilize Executive and Professional Coaching:

Snowell Consulting Inc. recommends clients should utilize executive or professional coaching as an intervention to resolve diversity issues when:

• Someone in management is the primary source or cause of the diversity conflicts within a particular department or team.
• Executives, managers, or supervisors need to improve their people skills in general or in particular improve their ability to manage diversity issues within their team or department.
• Managers or supervisors need to be coached regarding how to resolve various perceptions related to diversity issues or problems before implementing diversity training sessions, team building sessions, or mediation  sessions. 

  Preliminary Work Before Starting Professional Coaching Services: 

 Before coaching managers, supervisors, and professionals within the workplace, Snowell Consulting Inc. expects clients to clearly identify the skills that the person being coached needs to improve.

At the completion of the professional coaching sessions, Snowell Consulting Inc. writes an evaluation along with an assessment regarding how the person being coached has improved along with final recommendations for management. 

 

Team Building Sessions: An Effective Group Intervention

Team Building Sessions: An Effective Group Intervention

• I have been conducting team building sessions for many of my clients throughout my time serving as a Human Resources Consultant. A team building intervention is meant to serve as a group intervention to resolve issues and problems in general within a work team or group.  I thought I would simply list some of the frequent questions that I get from the general public or individuals within the workplace who wish to utilize a team building intervention to resolve group or team problems and issues.

Key Questions:

Who should participate in a team building exercise, activity, or event?

• Just as the name team building suggests, this is a group intervention when there is a feeling or opinion among the leader or leaders within a particular group that a team needs to work together in a more effective, productive or professional manner. 

What are types of workers or staff members who could benefit from a team building activity or exercise?

• Team building can occur within any team whether the team consists of line staff or people at various levels of management.  I have professionally conducted team building sessions for various workers within a small or complex organization.  It really does not matter what is the job title of the people or participants who attend a team building session.  It is important to know and understand that team building is a people, group, and human resource intervention. 

What is the emphasis of a team building training session?

• Overall, it is about getting the team to communicate and behave in a professional manner or in a more productive manner.  It is about getting a particular team to set ground rules regarding how the group will resolve conflicts, how the group will communicate in an effective manner, and how the group would like to work together in order to achieve departmental or organizational goals.

• Most importantly, each team, organization or department who participates in a team building session decides before the event what are the topics and issues that will be discussed.  Therefore, an effective team building session is about customizing issues, topics, and problems to meet the needs of a group or team. 

Where can a team building training session take place?

• I have conducted team building sessions for organizations within a variety of settings.  Team building sessions can take place in work spaces such as a conference room, a training room or in a more informal setting such as at a hotel meeting area, an off site retreat venue, or during a video conference setting.

• Lastly, with the growth of interactive technology, I am starting to conduct team building sessions utilizing video conference, skpe for a pc or laptop, or facetime on the ipad. Video conferencing can be an effective tool because the facilitator can see or observe the interactions and responses of the participants in real time.

When is the best time for a team building session to take place?

• It is the prospective or respective clients' choice regarding when a team building session will take place.  I have conducted team building sessions in the morning, afternoon, evenings or weekends; however, I think the best time to conduct a team building session is when a particular group feels the best time for everyone within a team to work together so that there are no interruptions and so the group can really focus on the agenda items and issues during a team building session.   

• Research suggests that adult learners become more effective learners when they participate in a shorter learning assignment rather than a whole day training session. In addition, I have found that adult learners are much more productive when they meet for shorter periods of time and during a time that is more convenient for each member of the group. 

How is a team building training session conducted?

• A particular client or the management team within an organization usually decides how the team building session will be conducted.  The training consultant or the team building facilitator typically works with the management of an organization to decide upon how the team building session will take place, what will be the topics for discussion during the team building exercise, what will be the length of the team building session, and what are the follow-up action items for each team building session.

How is a team building session different from a typical training session about a given topic?

• A team building session focuses more on group or team issues while a traditional training session focuses on teaching a particular topic or subject matter.  Also, a team building session is primary about getting the team to be more effective and productive; therefore, the participants of a team building session usually give much more feedback and dialogue to one another because the team is trying to resolve certain conflicts or issues.  Remember, team building is absolutely about getting the team to a place where there is better communication and working relationships among the members of the team.  

When should an organization, department, or team go through team building training?

• Team building is a group intervention or process that involves a consultant serving as a facilitator.  It is typically utilized when there are complex issues facing a team or organization or the group wants an outsider to serve as a third party to help guide a particular discussion.

What are some of the topics that can be discussed during a human resource, team building session?

• Team building is an avenue or method to address many different types of issues such as group dynamic issues, communication styles, conflict and conflict resolution issues etc. It is important to note that a particular team usually or typically decides in conjunction with the training facilitator about the items or topics on the agenda of a team building session.

Summary:

• The purpose of this particular document about team building is to provide the general public, potential clients, or individuals with a general  overview regarding how a team building activity or event can benefit your particular organization, business, department, team or group.  Again, this general information is now meant to talk about a particular situation or team building session.  
• It is my sincere desire in writing this post or message that people will clearly understand how human resource professionals and consultants can utilize the group intervention like a team building activity or exercise to assist people or groups within any workplace to resolve problems within a team by considering a team building activity.

A Case for Quality Over Quantity.

Introductory Comments:
Do you spend quality time with prospective, new clients? I try to increase my business networks and potential client base by spending quality time nurturing relationships with viable clients who are truly interested in HR consulting services.  

If you are going to spend your money going to social networking events or marketing a consulting company, I sincerely hope you ask yourself a variety of questions such as those listed below:

• Are the "right", new, viable clients attending a particular business networking event?

• Do you have a sense of who would be your viable client base?

• Do you speak to your current clients about people who they know that can serve as warm client leads?

• Do you know the industries or businesses that purchase your products and services?

Bottom Line:  Quality Can Win

• Given many limited marketing budgets within the HR consulting industry, it is important to engage in target marketing and also to spend quality time with viable clients. 

• I have found I can complete or close consulting contracts rather quickly after spending quality time with serious clients who are truly interested in HR consulting services.

• The sole purpose of writing this note was to remind others about the importance of spending quality time with potential, viable clients.

The Power of Professional Coaching

Introductory Questions:
Are you having a difficult time at work?
Are you struggling with getting along with your boss or co-workers?
Do you find yourself wanting to explore educational or training opportunities, but you do not have the time?
Is it time for you to consider looking for a new job? 
Are you bored and unmotivated in your current position?

If you answered yes to any of these questions, I think it is time you thoughts considered utilizing the expertise of a professional coach.


Taking Small Step Through Professional Coaching:

Change within your profession or at your job will not occur usually or typically until you empower yourself to take the first step, a practical small step..  A simple, first step may entail finding a professional coach.  Listed below are some of the positive outcomes of professional coaching:

Brief Introductory Comments:
Professional Coaching is about:

• Utilizing a one-on-one intervention in order for people to progress in a positive manner.
• Assisting employees, supervisor, and managers with complex human resources issues that arise at work.
• Helping people to improve their work performance skills or issues.
• Setting realistic employment or work-related goals.
• Learning new and exciting ways to connect with people at work.
• Discovering new ways to resolve conflicts on the job in a professional manner.
• Allowing a professional coach to advice, support, and counsel you about alternative ways to handle people issues that arise within the workplace.

Concluding Remarks:
I sincerely hope you do not wait until it is too late to benefit from the insights and experiences of a professional coach.  I can be reached at 267-979-8064 and just ask for Jeffrey Snowell, President of Snowell Consulting Inc.

Over the past ten years, I have conducted professional coaching services for my clients over the telephone, utilizing video conferencing for professionals in remote places, and lastly face-to-face coaching sessions.  Whenever I am coaching people, I usually start out with coaching sessions lasting about two hours and after individuals start to improve, the coaching sessions will only last for one hour. 

In order to close out a professional coaching assignment, the professional coach and the client work together to write a summary report about how the client has improved over the course of a professional coaching relationship.

Tips About Professional Coaching

The purpose of this article is to simply provide the general public with tips to consider when engaging in the professionial coahcing process.

Tips for Coaching Article

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